In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions. Privacy Statement and Disclaimer Notice and any or all Agreements; “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Companies Terms and Conditions. “The Company”, “Ourselves”, “We”, and “Us”, refers to our Company. “Party” and “Parties” refers to both the Client and ourselves or either the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings or a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Companies stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, ciapitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unathorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to anybody other than our manufacturer/suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of and copies of any and all Client Records that we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both Parties.
We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products, unless agreed otherwise by you the Client.
Who we share your data with
Information shared with our payment provider to process payments includes:
- Unique payment identifier
- Payment provider identifier
Visitor comments may be checked through an automated spam detection service.
Website Contact forms
By using our contact form to get in touch with us, we can confirm that we do not:
- Track users by stealth;
- Write any user personal data to the database;
- Send any data to external servers;
If we have spam prevention activated on our contact form, the form submitter’s personal data, including their IP address, may be sent to the service provider which is Google. * reCAPTCHA – Please find our more about their privacy policies here: https://policies.google.com/?hl=en
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Exclusions and Limitations
The information on this website is provided on a “as is” basis. To the fullest extent permitted by law, this company:
- Excludes all representations and warranties relating to this website and its contents or which is or maybe provided by any affiliates or any other thirds party, including in relation to any inaccuracies or omissions in this website and/or the Companies literature.
- Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
All major Credit/Debit Cards and BACS transfer are all acceptable methods of payment. Our Terms are payment in full prior to our products/ services being sent/carried out.
Fox Clinic Wholesale do not store any credit card details on our servers. All payment transactions by credit / debit card are processed by our secure gateway Elavon. For full details on secure transactions, please visit www.elavon.com
We currently do not sell REVOLAX products to Bulgaria, Denmark, Greece, Italy, Poland, Romania, Spain, , Sweden and USA.
These countries already have official distributors in place.
RETURNS / FAULTY GOODS
If you receive a faulty, incorrect or unfit for purpose product, please do not dispose of the product. If the product is disposed of, Fox Group International will not be able to refund or replace the product. Please contact our Customer Service team immediately and they can advise on next steps.
We are unable to accept returns unless they are deemed:
- Not fit for purpose
Once the products have left our supply chain, we are unable to assure that the products are of acceptable quality and have been stored as per manufacturer’s advice. In the interest of patient safety, returned products would not be able to be resold.
There is a minimum 24 hours’ notice required for cancellation of products or services required. Notification for instance, in person, via email or via telephone, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Hyaluron Pen Terms & Conditions
If you are purchasing Revolax for use with the Hyaluron pen you are agreeing that it is your sole intention to use Revolax with the Hyaluron pen and for no other purpose.
You must have undertaken and passed a certified and accredited training course and also have provided us with the certificate before we will supply you with the product. You also agree to only use the product within the manufacturers guidelines.
Under no circumstances must you attempt to inject the product as without the correct training this can result in serious injury including blindness, blocked blood vessels and tissue death amongst other very serious adverse effects.
Fox Group International accepts no liability for use of the products outside of these terms & conditions or outside of the manufacturers directions for use, individuals must only use the products for the indications for which they have received accredited training.
Flexible In-flight Delivery Options:
Not going to be in or need your parcel delivering to another location? Fox customers can now amend their delivery details In-flight. For added flexibility, our customers can now:
- Deliver To Neighbour
- Deliver To Shop
- Change Delivery Date
Receipt of Orders:
If your driver attempts delivery and you are not available to accept the parcel, your order will now automatically be delivered to a local Pick-Up Shop, for collection at your convenience.
Please Note: This delivery option is only available for compatible parcels where the customer’s mobile number and email address has been provided to supply a delivery change notification.
Customers are responsible for checking and confirming the delivery address for every order placed, to ensure the safe receipt of all products purchased via Fox Pharma, Fox Clinic Wholesale and REVOLAX.
Fox Group International will not be held liable for any failed deliveries or delays in receiving your order via our third-party courier and it is the customer’s responsibility to make arrangements with the courier for redelivery or collection from depot (if available).
*Cold Chain Products*
Cold chain products such as toxins will need to be collected from a neighbour or pick up shop within 24 hours to maintain the integrity of the cold chain.
To track your parcel and amend your order details, download the DPD app. To ensure accurate delivery, we recommend downloading the What3words app to find your precise location co-ordinates, so you never miss a parcel from Fox.
See below for more information:
- How to add a what3words address to your DPD app account
- DPD UK adopts what3words for pinpoint parcel deliveries
All orders placed before 4.30 pm Monday to Thursday will be sent with our standard Next Day delivery service with DPD, excluding on Sundays or Bank Holidays.
Orders placed between 4.30 pm Thursday and 4.30 pm Friday will be dispatched on our Next Day Saturday Delivery service only. This service will be the only option available at checkout. This is to ensure that our pharmacy can manage processing orders efficiently and account for any refrigerated items that require temperature control until received by the consignee. Our standard Next Day delivery service can be made via our Customer Service team to process on Monday for Tuesday delivery upon request.
- Next Day by 10:30 am or 12 pm services are available as upgrades for an additional fee.
- Next Day by 10:30 am or 12 pm services are subject to location.
- If you change the delivery address on the DPD app on the day the parcel is due to be delivered, we are unable to guarantee that your parcel will arrive that day.
Europe & Overseas Deliveries:
For Europe and overseas orders, please allow 3-5 working days for your products to arrive as standard.
Over 98% of parcels dispatched using DPD and DHL will arrive on time, but inevitably there are times when the third-party couriers fail to deliver. Under such circumstances, Fox Group International cannot be held responsible for consequential loss or damages for delays in delivery.
We offer Product Protection on all parcels for an additional fee. The fee ranges from £3-£5 per order, depending on the total order value. This covers your order when in the hands of the courier.
If you purchase Product Protection and your parcel is damaged, lost or delayed (meaning the cold chain is broken), Fox Group International will replace the goods as quickly as possible to avoid any further delays. If you choose not to take out Product Protection cover, the customer will need to open an investigation with DPD. This can be a lengthy process, with no guarantee that the full amount will be paid back to the customer, as DPD will only insure parcels up to the value of £100.
Fox Group International highly recommends that customers purchase the additional cover to provide peace of mind.
Items Requiring Refrigeration (Cold Chain):
For any failed delivery of orders containing cold chain items, a redelivery or collection from the third-party local depot must be arranged within 72 hours from dispatch, whilst the items are still within the refrigeration temperature range so as not to break the cold chain.
Fox Group International will not be held liable for any cold chain orders that have been collected outside of this timescale and will not issue any refund or replacement of stock that is received outside of this window. Customers must consider this when placing an order in advance of a weekend or a Bank Holiday.
Customers who have opted to collect their delivery from a neighbour or Pick-Up-Shop will need to collect their order within 24 hours to maintain the integrity of the cold chain.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services shall be refunded.
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available from this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar, or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify the company, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused.
We use IP addresses to analyse trends, administer the site, track users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally for systems administration, detecting usage patterns and troubleshooting purposes our web servers automatically log standard access information including browser type, access times/open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Data collection on our website
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Analytics and third-party tools
You can object to this analysis. We will inform you below about how to exercise your options in this regard.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other Parties websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statement of these sites. You should evaluate the security and trustworthiness of any other sites connected to this site or accessed through this site yourself, before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exist on all text and images that relate to the company’s services and the full content of this website.
We have several different email addresses for different queries. These and any other contact information, can be found on our contact us link on our website or via Company literature or via the company’s stated telephone or mobile telephone numbers.
This Company is registered in England and Wales, Number: GB 248 1138 13, Registered office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an Agreement or Contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of England and Wales govern these Terms and Conditions. By accessing this website and using our services/buying our products, you consent to these Terms and Conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not effect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
8A Cinnabar Court, Daresbury Park, Daresbury, Warrington, WA4 4GE
P: 01925 320820 | [email protected]
Notification of Changes
These terms and conditions form part of the Agreement between the client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.